service cloud specialist superbadge challenge 2
Thanks @ Tarik, the directions states to create two roles, which I did. Test it first by using real email addresses before you hit that button! Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Something that helped was saving the report frequently. Desktop Analytics Exploration [2 hrs] (Follow @SForceAnalytics) Data Integration Specialist [8 - 15 hrs] Its pre-requisite Modules: Apex Integration Services [2 hrs] Asynchronous Apex [1 hr 30 mins] API Basics [2 hrs] Lightning Flow [2 hrs 5 mins] Projects. The key word is "rename." A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I tried to rebuild the report in another playgorund but this error occurs agin: We can't find the result 'Sort: Descending' in Grouping1. Alas, fingers crossed for the next challenges. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Thanks a lot. Empty the recycling bin. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure you set up the routing for Basic Cases properly." Think about the number of times you need to reuse a milestone the business rules are not the same for each occasion, Make sure your profile can see the specific fields on the Case that deal with the SLA management process, You can track progress through the process through a standard Lightning component which needs to go onto the record page. I wonder if the API name for the process is incorrect because you can't have multiple of these in an instance. Nice and informative blog! Trailhead Baby any idea? It is now working. These are not correct check the challenge instructions, If you are still stuck .read about Onmi Channel. Also, my email-to-case and email on demand are checked. I have no idea in that case, but I am happy to take a peek at some screenshots if you want to email them to rebecca@capstorm.com. Tnx, hmmmm What you have sounds correct. Make sure that the correct date range is selected. Any ideas that can help me? Tweak service Console. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Challenge 4 Case Routing. Would you like to share a few more details on how you currently have things set up? Modified 2 years, 1 month ago. Create the Cloudy Technical Team support process! I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! Ensure this task is automatically created when case type is electrical and reason is performance and status is working. I used a new trailhead playground created exclusively for the service cloud badge. If you are short on time, start around the 20 minute mark. Did you start with a clone of the correct profile? I'm whole again. I'd bet that the solution is to "clone" not rename. With companies focusing on delivering the best customer experience, constant efforts are made to improve the User Interface (UI) and User Experience (UX) design of the website or solution. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. Review the steps to ensure you create the Cirrus Support Process. Please help me to resolve, Hi,I want to know the resolution for Service cloud specialist badge challenge 7.everything looks fine in my account but not able to pass the challenge due to some grouping issue. Thanks!!! Below are tips and gotchas for each report / dashboard. Look at the page layout again- there is another item you will need to add. You can contact IBM Computer support helpline number to get fixed the driver installation, driver setup support by calling IBM Service Number. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Processes. Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. When I made mistakes, I simply reverted to the last saved version. I have sent screen shot of my report to rebecca@capstorm.com . I hope that you feel inspired. I am getting this below error. Add to Trailmix. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. MVNOs, Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Sounds like an easy oops! Edit your action, and on the lookup field for the "assigned to" there is a drop down on the left. Ensure Entitlements are visible on Cases in Lightning. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). This comment has been removed by the author. But I have created this Data Category, so I'm not sure what the issue is. I'm sure you've done this but is omin-channel enabled? Take a break, grab a snack, and watch this video. HiiI face some problem while trying to finish this challenge:Set report, dashboard, and public list view security settingsChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. A mistake I have made many times as well! sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Ensure a High Priority Task is created for the case owner to contact the customer.Please do the needful. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. "This is a standard app. Ensure you group report results correctly. hmmm It has been a while, but I believe that just the "standard" profile is what you need. I had to do a quick refreher on this topic mid-superbadge. I have read every message I can find and have double and triple checked everything I can think of. I have created and recreated the Cloud Technical Team support process more times than I can count. (The badge is all click, no code.) I dont see any check box under layout properties of Knowledge. Ensure you group report results correctly. " If easier, feel free to email me some screenshots- rebecca@capstorm.com. The only issue remains that the standard email quick action can be added in the page lay out for the Macro but is not visible in the console in the trailhead org. I looked at Trailhead https://trailhead.salesforce.com/en/content/learn/modules/service_trans/service_trans_feedbut it is still not working; i would appreciate a little tip ? So heres some advice on how to get through this most super of Salesforce badges its great for: As with any Superbadge on Trailhead, youll do better if you work through the instructions step by step rather than going by the errors you get from Check Challenge. I kept that particular module open one on screen while I walked through this step. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. When I made mistakes, I simply reverted to the last saved version. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. "Im not able to add instructions in the macro. I am also having exactly same issue, I logged in as Ada and can see knowledge article, but while checking the challenge it keep sayingWe can't find that Case Agents have access to Knowledge. Please post some details of what you have. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Sometimes it seems that the most frustrating problems have the simplest solutions. Superbadges are specifically made to reflect real-world, hands-on challenges, and prepare you to use your skills for clients and businesses requiring unique and . Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. I have the Milestones field in the page layout too. New Profile button, instead of hitting the Clone button on the Technical profile page. Thanks for sharing your great ideas, thank you so much and keep share.Custom Name BadgesMagnetic Name badges. Has any code been used with your org? Please add the Email quick action in the page layout for lightning experience in case you dont find it on the feed and let us know if you are still seeing this issue.Thanks,Praveen, The response from Salesforce support was good. This is my current version name. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Any clues as to what I might be missing? Hi Trailhead Baby, I'm losing my mind here. Ensure Milestones are configured properly for High Priority Cases. If yes, this was created in the wrong place. Search for an answer or ask a question of the zone or Customer Support. (Email to rebecca@capstorm.com). hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? It's a status. Issue was with the Lightning Page Layout. Step 4 : Service Cloud specialist challage ERROR MESSAGE : "Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I am not intending to give out the answers, just a little bit of a nudge. Drag the Milestones object from the left bar of the lighting app editor anywhere on the page.5. Ensure Agents have access to Knowledge when viewing a Case". Usually this is due to some pre-existing configuration or code in the challenge Org. Your help is needed! Excellent article and with lots of information. I'd do a quick google search on Salesforce Macros- It's a point and click process. I can't figure out what this error means. Due to the fact that we created custom page layout, I totally forgot to add the 'Entitlement Name' and give it access to the required profiles. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! I was able to work out a solution, I will outline it below. Trying new things- my baby brother practiced crawling through a tunnel. Any advice?Thanks in advance! It is very attractive and impressive. This is my journey- a normal kid by day- a Trailhead explorer by night. * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Hi I am stuck in challenge 6. We recommend using a new Developer Edition (DE) to check this challenge. Confused? Thanks! Hi Trailhead Baby,i'm getting this error, i have also created new tast with Name Contact Customer with high priority but still getting error.Challenge Not yet complete here's what's wrong:We can't find a Contact Customer Case Task. When it works it plays a sound to tell you that a case has been assigned to you. "I've read through the other comments with folks in the same boat and have tried to check all of those things first. Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. I am unable to rename the "Service" console , I receive this message when selecting Edit. please help. Below are tips and gotchas for each report / dashboard. I didn't change anything and retried the "Check Challenge" just now and it worked. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. It should be put in the activity bar (along with email/call,etc), and you can manipulate these items with a macro. I fixed it, it was a really stupid mistake. Service Cloud Specialist Superbadge Challenge 2 Question. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Have you set up the routing address? What am I missing? "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. Billing Topics (Billing_Topics) with Payments and Reimbursements. Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name? We recommend using a new Developer Edition (DE) to check this challenge. For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". Designers follow many disciplines to create a better online experience for everyone by improving accessibility, user research, and prototyping. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Ensure you select the correct Chart format." The error message is so cryptic that it's hard to troubleshoot the issue. I added the email action for both Classic & Lightning case layout but i do not see the Email button and when i test the console, i can not send and email. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Thanks for the help! I don't know what else to try. Service Cloud Specialist Superbadge - 4,5,6,7. can you please suggest something? If the instructions leave you scratching your head - tackle this quick project prior to starting challenge 2. I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. I'd try this- Delete the current process. )- Page name is "Cloud Technical Team Page"- I added the field on page layout as well as the two additional fields it is asking for.- I removed the 4 fields on page layout - Was I supposed to create a new section and name it "Support Life cycle" or something?- Does this have to do with the user set up? Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? One of the special superbadge by Salesforce through Trailhead - Lightning Web Components Specialist. @Joy.. Can you please share the solution ?r. Ensure the Macro adds the Cloudy Weather response sent reusable text to the description.Please help. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. These have different SLA milestones an agent has to hit its the same in this section. Service Cloud Specialist Superbadge Challenge 2 Question, i finally found the answer in module 'Service Cloud for Salesforce Classic'. Good! Please help. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. I have both Email to Case and On Demand Service enabled on the Email to Case page. stuck in challenge 6 please help. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. (Hint- The name of the component is not "entitlements"). Note the filter. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. but i don't know what is next step? If you're using a new DE and seeing this error, please post to the developer forums and reference error id: MQUSLKFA.Tried in doing different org too. I have to double check the directions, but I believe that you just have to add a few values. The name of the template should be: Support: Cloudy New Email From Case, Hi Trailhead Baby,I am stuck at Challenge 6, can't able to find 'Closed' picklist value in Status field. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. If you did them recently, try not to leave it too long to attempt this superbadge. Even though I created the Case Assignment Rules to achieve this I am getting the below error, please help !!! Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. I still get the error: Challenge Not yet complete here's what's wrong:We can't find the status 'Wrong Queue'. @adityavarma chekuri try to name the support process only "Cloud Technical Team". Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Thanks for your Reply but I passed through that step But now I am getting error in Step 7 while validatingChallenge Not yet complete here's what's wrong:There was an unexpected error while verifying this challenge. I'm stuck on Challenge 6, creating the macro. Goodness! Still not sure what Im talking about? If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. I started the whole of the following steps in this section with the objective of creating a macro. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. 3 new items on utility bar. I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. Also, to be honest, I dont think I am understanding the relationship between the 'Service Channel' and well anything else. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. High Value Residential This report includes: 1 filter, 1 grouping, and 1 summarized field. Did you create a new console? Here are the particulars that may contribute:I have a separate milestone for Initial Response, criteria: Priority Equals High, Medium, Low; case equals new (honestly, I really wish there was something more about what exactly the definition for initial response was, since this could be a few things, depending on org)I have no success or warning actions.Time Trigger = 20 minutes; start time = Entitlement Process.Violation Action after 10 minutes: create case, assigned to my user (the exercise says case owner, but there's no way to dynamically assign), subject: Contact Customer, due date: Rule Trigger Date, status: not started, priority: High.Anything I've botched, or anything else I should be considering? I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." It is hard to give many hints about this step without giving away too . Hi there,I am struglling with sataus update within a macro. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. And of course, I just tested the challenge 4 again and I passed! Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I'll keep checking if I missed anything. Does somebody have a thought? The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Or "on demand email to case". Ensure you group report results correctly. Service Cloud Specialist Superbadge. Activate your knowledge groups and sub-groups. Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. I have the same problem, I have the same problem, could you solve it? Rated Accounts by State The record count for state and account rating are automatically added. Various trademarks held by their respective owners. I enjoy playing on Trailhead, taking long walks with mommy, watching the Florida Gators with daddy, and chasing my two dogs. Review the steps to update the Utility Bar to include a way to automate the completion of otherwise manual tasks. Think of this like a Sales Process. where you have opportunity stages associated with the process. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Keep working, great job i believe you should like my post home care specialists. If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Cloudy Technical Team is correct name wise for both the record type and the process. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Hi Trailhead Baby, I am stuck in Challenge 6, keep getting error:Challenge Not yet complete here's what's wrong: We can't find an automated action in the Cloudy Weather template. Usually this is due to some pre-existing configuration or code in the challenge Org. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Also, in Email-to-Case Settings, I do have 'Enable On-Demand Service' ticked. Have you set up the "wrong queue" status?Reference this module--> https://trailhead.salesforce.com/content/learn/modules/service_omnichannel/service_omnichannel_customization. I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. This error keeps coming upWe can't find the Entitlement Name in the System Administrator Profile. hours of inactivity vs hours of being created. Save & Activate.That helped me clear that error. You also increase the likelihood of achieving First Ascent meaning you got every step right the first time! The custom email button I made was visible instead but was not approved by the Trailhead check. Well occasionally send you account related emails. *must be completed in lightning experience*1. Yeah, meant task.And yeah, completely missed that dynamic case owner assignment until just a few minutes after I sent my comment. Ask Question Asked 2 years, 8 months ago. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Note the filter. Can you help how to revert it back and to see Closed status field. stuck on challenge 7 my error is below Challenge Not yet complete here's what's wrong:We can't find the correct report format. After changing the name of the inactive user it worked for me. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? I have enabled the knowledge user check box in the user profile. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. That is frustrating! Luckily, the macros module was very fresh in my mind. Did you perform any particular action to get the email available on the console ? rebecca@capstorm.com. No. I'm working on the Service Cloud super badge and the error below is driving me nuts! I have the Enable Email-to-Case and Enable On-Demand Service checkboxes checked, and tested the whole system and am able to create a case via an email. Ensure Agents have access to Knowledge when viewing a Case.not sure what I am missing here?1. No idea what is missing. any ideas? Do your routing configurations tie to the correct queues? I think I have all the necessary information correct:- I have a category called 'Billing Topics' with the correct API name (group unique name)- It's active- It is assigned to knowledge under the Category Assignments- I have the correct sub-categories, which are also active.However, I am still receiving this error. Review the steps to create the 'Cloud Technical Team Support Process'.". If you need more help, leave a comment! I'll take a look as soon as Trailhead is back up! I may be overthinking this, but want to make sure they aren't twisting the terminology on us like they tend to do with Superbadges. Don't be worried if you are updating several page layouts plus the console app. It has to be so simple. Ensure you create the Cloudy Weather Resolution automated action. Thanks for getting back to me. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. Could you share some details of what you have? * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. I am the Trailhead Baby! Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. (jealous? The macro itself is working fine. If you need more help, leave a comment! "my report is looking all correct. Look at the page layout and enable knowledge. But I didn't complete it. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.".
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