item not as described ebay return shipping
If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. Sellers want to maintain their reputations, so theyre happy to resolve issues quickly. You accept returns in your policy, and the buyer changed their mind about a purchase. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. I will fight for them to cover my packages. You'll also be responsible for covering return shipping costs. We guarantee that you will get the item you ordered or get your money back. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. View cart for details. Do you have to accept returns to sell on eBay? eBay Business Equipment Purchase Protection. I used to send out many of my items without insurance! Need an update on an open return request? - edited 3. eBay will review your case and get back to you within 48 hours. This may sound like overkill to you, but stay with me while I explain! To the OP- the great thing is, you are selling items without much competition, apples to apples. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). When the seller accepts your return request, youll either receive a return shipping label from eBay or the seller, or youll be asked to purchase a label directly from a carrier. I will ask them if they want to keep the item and I will give a partial refund with Paypal for X amount. Covers your purchase price plus original shipping on virtually all items. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. See Partial refund guidelines. You believe that it was exactly as described. The eBay Money Back Guarantee is not a product warranty. Seller with 11000 feedback. Always, always be nice! Select your reason for the return and enter a comment about why you're returning it. Tune into our last eBay for Business podcast episode of 2022! If you bought it over eBay and it isn't right, it's the seller's problem not yours. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. Open a case and try to work things out with the seller. I am a buyer. itemyou can deduct up to 50% We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? Once you request a return, the seller should get back to you within 3 business days. You can choose to add a message to the buyer. In this case, I just try to do damage control. The seller will also pay for return shipping. If a buyer falsely claims an item was not as described, well reimburse your return shipping label cost up to $6 per return. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. View cart for details. If you want the items back before refunding, I'd accept the return and send them a shipping label. Youll hear from us within 48 hours. Something went wrong. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Another sale previously had the buyer claim an item was defective when I know it was not. Refund the buyer and get the item back. Just go to the ResolutionCenter and let us know. eBay Exporter of the Year was a great success! Read the complete details about the eBay Money Back Guarantee. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. Enter a return merchandise authorization number, if you use them. Why didn't you check the size before ordering? Select View return details. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Remorse Return The return of a item that corresponds to the item description in the listing and has no defects, but the buyer has changed his/her mind to purchase it. Make a point to take action on your listings to avoid unwanted returns. Oh, Ship! Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. Find the item under Returns and canceled orders. I also had a listing that was marked as parts only returned as defective? If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. My desire is that they get more than they are expecting! I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. Check the seller's return policy in the listing to see who is responsible for return shipping costs. Welcome to the Shipping board! When youre responsible for return shipping costs and you're using an eBay return label, we deduct the amount from your refund. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. Being faced with a return request can be very intimidating. (oh and that happened b.c ppl would send it back stating wrong size). You could put something like this in your listings; Compatible Models are:Sony KD. TV MATERIALSony Sony KDLSony KD.Sony XB. or "The Sony Active 3D glasses are compatible with most Bravia", Still, it wouldn't really matter what you put in the description. Make sure you know what you can ship and what you cant to avoid delays and fines. Sometimes I want to say NO IT's the ONLY size I sell so there's NO CONFUSION! It is in the return interface, as the seller reports a buyer for being a bad buyer. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Accept the return:The buyer will send the item back to you for a full refund. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. That does not mean that you will automatically have to accept a return and refund their money if you get a request. This makes no sense and should be illegal. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. Sometimes eBay will send the Return Shipping Label and charge him, which is easiest. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. You are sure the item wa. This is something I have saved as a document and I just copy and paste it into all of my listings. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. Spread the word, we know how to break the . I have maintained a 100% seller rating for years. You can go to the Resolution Center and contact the seller. This is a good option for low-value items. In the UA, sellers agree to allow eBay to decide all Money Back Guarantee claims, which includes the Not As Described case. After a few emails and notifying him that the straps were not mine, he dropped the request for a refund. If youre a reseller in 2023, you can find deals on items in many places. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Select your reason for closing the return from the dropdown, and add details if you want to. How long should I give a seller to fix the problem before I contact eBay? Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. There are several ways you can send an item back to the seller. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. When you start selling on Ebay, decide if you are willing to take returns at all. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Adding tracking details to your return helpsprotect against delays or issues in the refund process. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Copyright 1995-2023 eBay Inc. All Rights Reserved. Some business equipment categories that may be covered by the. Most sellers refund as soon as they get the item back. If the buyer put in a formal return request, you can accept the return, send them a shipping label, and wait for the item to get back to you. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. Ready to start making a good side income from flipping? We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. EBay always checks these messages and they want to see that you did everything you could to resolve the buyers issue. Too many of those and their returns ability will be hindered. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. After contacting the seller, it's up to you whether you want eBay to step in. Your item didn't match the listing, or it arrived faulty or damaged. 07-05-2020 When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. Tip When a buyer opens a return request the funds related to the sale may be put on hold. He tried to re-tie it down with new straps and put in a request for a refund. Check the listing in your Purchases - opens in new window or tab to see the seller's full return policy, including how long you have to request a return and any other conditions. Its to protect myself from the buyer! How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Returns cannot be closed at the request of a seller. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. The dispute is Not As Described. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Simply raise your price the 5% and that will cover the new 'fees' as there is not much you can do with the type of items you sell. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Copyright 1995-2023 eBay Inc. All Rights Reserved. ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. When a buyer opens a Not As Described case, the sellers options are few. Received a damaged item with a missing part. Listen to this weeks podcast to hear sourcing methods from a seller! If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. Read the complete details about the eBay Money Back Guarantee. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. See how to check the status of your return. Always get info to present to eBay and call them before responding to the buyer to see where they stand with the return. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? When the seller replies, we'll send you an email with details of the next steps. There are two categories of return requests from customers: 1. If the seller is responsible for return shipping, its important that they cover the costs. Do not give a refund without getting the item back! Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. Fedex and UPS are very hard on items and 1/10 of my items I ship is damaged with shipping. Ebay sides with buyers in not as described claims. Ebay sides with buyers in not as described claims. For more information about who pays for return shipping and how to send the item back, see return shipping for buyers. Say something like: There is a scratch on the back, please see photo #9 for details. We'll automatically close a return request if there's been no activity. Have A Clear eBay Return Policy When you start selling on Ebay, decide if you are willing to take returns at all. Buyer pays for return postage: . If the buyer is responsible, choose your return address from the dropdown menu. If you received an item that wasnt as described, well typically help you return it to the seller first and then refund you. This will get them to move the decision in my favor and pay out the damage coverage. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. If you choose to use your own carrier, we recommend using a tracked service. It is best to have a plan for such shrinkage just as any brick-and-mortar business does. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. Not to do partial returns However, it does happen and when it does, I have to deal with it as best as I can.
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