lead receptionist job description
A desk manager is responsible for the day-to-day operations of front desks in hospitality businesses. In today's business world, front desk management is a critical role that oversees the flow of people and products through an organization. The receptionist would be badly hurt if anything lost in the message was not found. They are also able to multitask and prioritize. A receptionist is often called a front desk clerk and they perform certain tasks that are associated with a front desk clerk. Ability to handle office equipment (e.g., the telephone system, Associate or bachelors degree in communications or business, Familiarity with multi-line telephone systems, Prior experience with Microsoft Office and typing, Welcoming visitors and solving their problems, Taking messages and ensuring they are passed to the appropriate staff member in time, Excellent communication and interpersonal skills, Ability to handle office equipment (e.g., the telephone system, printer and fax machine). A great receptionist is someone who has excellent communication skills, is professional and oozes interpersonal charm. Learn about the key requirements, duties, responsibilities, and skills that should be in an office assistant job description. Follow communication "scripts" when handling different topics. receptionists are the face of the company Employers are eager to find someone who will be friendly and calm when they need a receptionist because every new client, job application, employee, or third-party vendor will pass by or check in with them. Ultimately, a Receptionists duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards. Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates. If you dont fill all of the qualifications, you may still be considered depending on your level of experience. Starting wage: $18/hr. Provides basic information to patients about the clinic, directions to buildings, etc. One thing is certain, a receptionist must have the skills to adapt to the changes. They provide great customer service and are always willing to help with any questions or concerns that you may have. 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Primary responsibilities for this role include scheduling, insurance verification, registration, balancing of copay money, and balancing of daily or weekly deposits. Tell us what *you* think of our resources and what youd like to see here in 2023. Answer and direct phone calls in a polite and friendly manner, Welcome visitors in a warm and friendly manner, and answer any questions visitors have, Maintain reception area and all common areas in a clean and tidy manner at all times, Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer, Keep detailed and accurate records of visitor requests and of calls received, Receive deliveries; sort and distribute incoming mail, Take inventory of supplies and restock as needed, Maintain the general office filing system, High school diploma or general education degree (GED) required, 2-3 years of relevant experience in an office environment, Demonstrated ability to read, write, and speak English, Comfortable multi-tasking and prioritizing tasks without guidance. A receptionist is a professional who is responsible for performing various administrative duties within an office setting. ZipRecruiter is one of the leading online job search engines, with salariesranging from 24,000 to 32,000. Responsibilities as a lead may include workflow coordination, problem solving and creating staff schedules. Past performance is not indicative of future results. If you have a good sense of humor, you?ll be great at this position. Try ZipRecruiter today by creating a free account! A step-by-step guide to help you hire top quality receptionists. They have good practical knowledge of MS Office, including Excel and Word, and are proficient in English (oral and written). head receptionist Former receptionists are always in high demand due to their great customer service skills and ability to connect with customers. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. Candidates can prove their skills with Receptionist certificates from some community colleges. Besides representing your company and its culture, receptionists typically also manage the front office and assist in general administrative tasks, such as handling the incoming mail or scheduling meetings to ensure smooth day-to-day functioning of the office. A receptionist must be organized, resourceful, proficient in time management and open to new ideas. Send Jobs to 100+ Job Boards with One Submission, Administration and Office Support Job Descriptions, Administrative Assistant Interview Questions, Customer Service Representative Interview Questions. Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This website uses cookies to improve your experience while you navigate through the website. In a fast-paced work environment, receptionists need to be able to do both. This category only includes cookies that ensures basic functionalities and security features of the website. A medical receptionist is responsible for maintaining the organization of a medical office, and ensuring that the medical environment is welcoming, calm, and quiet for patients and their families. A receptionist can provide a great experience to those walking into your office or calling over the phone. Tell us what *you* think of our resources and what youd like to see here in 2023. Something went wrong. Work the switchboard. It's anonymous and will only take a minute. Start a free Workable trial and post your ad on the most popular Are you sure you want to rest your choices? Job Description. Excellent written and verbal communication skills. To write an effective head receptionist job description, begin by listing detailed duties, responsibilities and expectations. The top three keywords people who held Lead Receptionist descriptions listed on their resumes are Receptionist (appearing on 21.45%), Customer Service (appearing on 17.73%), and Scheduling (appearing on 15.71%). The responsibilities section contains an average of 21 bullets points. The senior receptionist is one who represents an organization in a friendly and professional way. Able to contribute positively as part of a team, helping out with various tasks as required. Please review the list of responsibilities and qualifications. Medical Examiner Job Description A Receptionist's primary responsibility is to greet customers and guests with a courteous and helpful attitude. The receptionist job description clearly summarizes the typical activities of the receptionist service in an organization or office. These positions offer great opportunities for advancement and earn good wages. Experience: They have a responsibility to allocate the appropriate amount of time to each one. A Receptionists duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. Desk managers are also responsible for setting the tone and atmosphere of a business, which can be beneficial to guests. This Receptionist job description template is optimized for posting to online job boards or careers pages. The care center leader is also responsible for creating a fun and comfortable work environment for their team. Receptionist Responsibilities: Greet clients and visitors with a positive, helpful attitude. Finance Service Representative Carter Bank & Trust Jobs, Registered Nurse Supervisor Caring Heart Rehabilitation and Nursing Center Jobs, Real Estate Agent The Real Estate Group Jobs, Assistant Community Manager Housing Visions Jobs, What Does an Administrative Receptionist Do, What Does a Receptionist/Administrator Support Do, What Does a Receptionist/Billing Clerk Do, What Does a Receptionist/Customer Service Do, Receptionist/Administrator Support Resume. They allow access to other employees, answer phones, transfer calls, schedule appointments, answer questions, give directions and manage the flow of traffic in the office. She has excellent phone skills and is able to handle difficult conversations without becoming argumentative. With that said, there can be a lot of overlap between the two positions. Receptionists are aware of almost everything that occurs in the office. Answering, forwarding, and screening phone calls. They need to know how to use office equipment. Handling queries and complaints via phone, email and . To hire an employee, a business must get an employer identification number (EIN) from the IRS and any required state and local tax IDs, register with the states department of labor to start paying an unemployment insurance tax and buy workers compensation insurance. She is a highly organized, detail-oriented individual who is a great communicator. A nice paper on Lead Maintenance career description. A receptionist is a position that requires interaction with customers and is responsible for providing a high level of customer service. To ensure team members have current knowledge of the booking systems, meeting rooms, site facilities, local area and other general product knowledge necessary to perform their duties, Manage daily and quarterly meeting room requests and co-ordinate the booking of meeting rooms making effective use of the room booking system, Handles the phones and the reception desk, Assembles and summarizes information as required, Prepares charts, graphs and tables for presentation or inclusion in reports, Ensure consistent high standards of customer service across all UK NAP receptions, Develop and oversee processes and procedures such as Reception manuals, templates, Standard Operating Procedures, Strive for continuous improvement in the way the Reception team assist the NAP business as a whole, Investigate better management systems where applicable such as telephone statistics, staff contact information etc, Develop and share best practice between Reception teams other Facilities staff as applicable, Access and Internet research skills helpful, Capacities and Catering policies so as to efficiently support the PA Community, Our projects and clients so that every person is managed in a personalised way, Line management of all reception staff, developing staff, managing appraisals, disciplinary, rotating holiday, recruitment, Ensure that the resources of the Reception team are effectively deployed taking into account peak and trough periods, breaks etc, Personally support reception during key hours including lunch breaks, providing hands-on support, training and guidance to drive & improve standards, Ensure team members are encouraged to participate with putting their ideas forward and being open and honest with each other, Monitor telephone answer system ensuring all targets are me and calls are answered, Training and development of the reception team if needed. Also, if you have someone to handle some of the administrative tasks, omit them from here. This may sometimes feel like an unwanted or under-valued trait, but its something some employers want, A smiling face: as a receptionist of any class, a smiling face is really important, Ability to be organized and friendly. Team Lead Job Description. They answer and transfer phone calls to employees, sort and deliver mail to employees, and greet visitors when they arrive for meetings with management or sales staff. The best receptionists are friendly, extremely organized, and comfortable multi-tasking. You?ll need to be able to handle phone calls and answer questions from customers. Receptionist Job Description. All Rights Reserved. Coffee runs for office staff and retrieving mail from the mailroom are things that Receptionists can do during downtime. Among lead receptionists, 91.9% of them are women, while 8.1% are men. Using a machine learning data analysis, we determined the following key facts about lead receptionist job descriptions: Clinic patients arrive with questions, concerns and hesitations. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. A Receptionist, or Administrative Assistant, is an individual who acknowledges customers when they arrive in an establishment and handles paperwork related to their position. Multitasking and stress management skills are essential for this position. As you move along in your career, you may start taking on more responsibilities or notice that you've taken on a leadership role. A receptionist is more focused on just answering calls and dealing with customer questions, while a front desk professional focuses on check-ins, check-outs, and reservations. They typically sit in the main lobby area of an office and are the first person who guests see upon visiting the office space. The major role of the senior receptionist is to ensure that the reception unit of an office runs efficiently, and that all reception duties are attended to. Receptionists are often seen as short-term jobs, part-time positions, or stepping stones on your overall career path. Therefore, to succeed on this job, the receptionist must make it a priority to learn about all his/her clinic's procedures. For example, not only do receptionists generally need to have basic computer skills, but they also need to have the ability to manage and operate a multi-line phone system, stay level-headed during moments of stress, and be both friendly and effective communicators. Assisting colleagues with administrative tasks. A Receptionist is a professional who manages the front desk of an organization. Creates new patient packets including letters to new patients. Job Description - Retail Lead Receptionist - Start Now. Sample responsibilities for this position include: Qualifications for a job description may include education, certification, and experience. Here is a list of the most common responsibilities of a receptionist: Greeting visitors. They also keep the reception area tidy and answer and forward phone calls. When you are trying to fill this critical role for your organization, you need to create a receptionist job description that attracts people with the right attitude and skills. The knowledge and experience plus the key competencies required are listed. It is important that candidates are aware of your needs and that they are able to NationMaster. They must be able to listen attentively, be able to organize and plan, and have excellent customer focus. A receptionist is often required to think and act fast and prevent any problems that may occur in the line of duty. Any company would find the following skills in a receptionist invaluable -. Strong work ethics. Please try again later. A receptionist is required to handle and field calls as often as necessary. Security Receptionist Job Summary The Security Receptionist provides general information and security surveillance for the Medical Center during visitor hours, including patient look up, security surveillance for assigned areas, and escorting visitors. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Your financial situation is unique and the products and services we review may not be right for your circumstances. Shows empathy as and when required. This role may require working in shifts, so flexibility is a plus. Additionally, she manages a column at Inc. Magazine. You will be in charge of giving clients directions to various parts of the office, contacting employees regarding visitors, answering phones and taking messages, and sorting and distributing mail. The skills and qualifications part of your front desk receptionist job description is the most important part of the job description. Strong keyboarding, data entry and typing skills with a minimum of 25 wpm net. Receptionists may feel stressed in fast-paced work environments or have a high level of administrative responsibility. If you are someone who loves interacting with people, putting them at ease and helping them solve their problems, you could be the one. Responsibilities of a Lead Receptionist: Receive and rout incoming calls. If you are strong in leadership, critical thinking and . The Forbes Advisor editorial team is independent and objective. This includes coordinating activities among the front desk staff, ensuring that reservations are processed quickly, and preparing monthly reports. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. Use the receptionist job description and duties above to get started and add to or expand on the skills and qualifications youd like to have in your next hire. A Front Office Manager is responsible for all aspects of customer service, fromliaising with customers through to managing the office's day-to-day tasks. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. ), (Please include the qualifications that apply to your job description.). The spa receptionist's job description involves welcoming and greeting clients warmly, and ensuring that they feel comfortable and happy on their visit. Working knowledge of SpaSoft, Microsoft Outlook, Excel and Word. To be successful in this role, you will need excellent written and verbal communication skills, as well as competency in Microsoft Office applications such as Word and Excel. The job of the front desk leader is to ensure that all tasks are completed correctly and on time, so that guests can have a good experience. The median pay for a receptionist is $13.12 per hour. When you onboard an employee, you must have them sign I-9 and W-4 forms, report new hires to your states department of labor, ensure youre set up to file payroll taxes and post any required notices in shared workplaces. A spa receptionist is a person who receives customers to a Spa and attends to their inquiries about services offered in the Spa. Necessary cookies are absolutely essential for the website to function properly. Shweta is an author and freelance writer. Lead Receptionist Job Description Author: Albert Published: 4 Oct 2021 The Role of a Front Desk Clerk in an Organization, A Survey on the Function of a Customer Service Representative, A Review of Front Desk Receptionists and more about lead receptionist job. include: Desired experience for How To Find The Cheapest Travel Insurance, Managing security and telecommunications systems, Handling queries and complaints via phone, email and general correspondence, Taking and ensuring messages are passed to the appropriate staff member in time, Receiving, sorting, distributing and dispatching daily mail, Handling transcription, printing, photocopying and faxing, Recording and maintaining office expenses, Coordinating internal and external events, Managing office inventory such as stationery, equipment and furniture, Overseeing office services like cleaners and maintenance service providers, Assisting the HR team with recruitment, onboarding and termination processes, Maintaining safety and hygiene standards of the reception area, Adept at prioritizing, scheduling and multitasking. Keys to writing a lead receptionist job description. Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs. A receptionist may also be responsible for providing support when needed, such as when a customer is having a difficult time. They may be best suited for positions in industries that require the use of computer software applications, such as finance or marketing. This goes just beyond the role of picking up the phone to answer to calls. The job description for this position entails providing clerical support to teams of legal administrative staff and attorneys. Receptionists who work for large or complex companies may be expected to have more experience and qualifications. Hotel Management, Business. Lead Receptionist. See our article about Project Lead job guide. This typically includes answering phones, directing calls, greeting visitors, and preparing rooms for meetings and training. A Front Office Manager must have excellent written and verbal communication skills. Receptionists work within an organization to help it run smoothly. They should also be able to understand human behavior, so they can help customers feel comfortable and welcome. They are communicators who are skilled in overt and subtle conversation. The first shift typically arrives at 7am to take over from the night shift and help out during the day. The duties and responsibilities of a receptionist will vary depending on the organization. Discount on veterinary care and products for your furry family members. We do not offer financial advice, advisory or brokerage services, nor do we recommend or advise individuals or to buy or sell particular stocks or securities. We look forward to reviewing your resume. Using our career map, a lead receptionist can determine their career goals through the career progression. Zippia analyzed thousands of lead receptionist job descriptions to identify key pieces of information you want to include. The highest earners make an annual salary of $38,500. You also have the option to opt-out of these cookies. The average salary for a receptionist is modest, estimated at $36,961 per year. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Do you need a degree to be a receptionist? You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a . fax machines and printers), Solid written and verbal communication skills, Ability to be resourceful and proactive when issues arise, Multitasking and time-management skills, with the ability to prioritize tasks, High school degree; additional certification in Office Management is a plus, Front Desk Representative jobdescription, Receptionist interview questions andanswers, Front Desk Representative interview questions andanswers, Office Manager interview questions andanswers, How to Hire: 5+1 tips for hospitalityrecruiting, Best job boards: The ultimate job sites list for2021, Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately, Answering screening and forwarding incoming phone calls, Proven work experience as a Receptionist, Front Office Representative or similar role. After extensive research and analysis, Zippia's data science team found that: There are a growing number of exciting, well-paying jobs in todays tech industry that do not require a traditional college degree, an one of the hottest areas with high demand is in IT customer service and support. A receptionist is a person who supports management at all levels of the organization and usually greets the public and answers the company telephone. The lead receptionist also helps in facilitating effective communication between his/her agency and its customers. Administrative Assistant / Receptionist Job Description, Administrative Receptionist Job Description, Administrator / Receptionist Job Description, Customer Service Receptionist Job Description, Monitor main switchboard, direct calls and/or take messages, Monitor reception emails and action accordingly, Ensure reception, office and meeting room environments are clean and tidy at all times, Administer visitor sign in process and provide site inductions, Collect, sort and distribute internal/external mail and faxes, Coordinate all meeting room bookings, arrange catering when needed and maintain the Board Room, Key liaison officer for building management, Prepare all outgoing freight for collection and general mail to be delivered to the local post box, Order stationary, kitchen supplies, uniforms, special equipment, Manage contacts lists for internal staff, clients and suppliers, Liaise with external maintenance, office equipment suppliers to ensure efficient and timely service, Uses effective customer service skills to meet the needs of the patients, families and the staff to facilitate patient flow, Most tasks will arise and be completed day to day with a very short term focus, however it is important that the incumbent keeps a long term focus in mind, especially in terms of office costs and contracts, Passion for hair and TIGI, and be a strong representation of the brand for those visiting the TIGI studios, Ability to organize and manage numerous tasks at one time and prioritise, To ensure that all Front of House tasks such as visitor pre-registration, To expedite the satisfactory resolution of any problems that may arise, Forecast visitor footfall and determine supply levels required to manage the service, May be required to cover security duties during periods of absence, Must carry, or be able to obtain, a valid SIA license, To undertake any other duties commensurate with this role as determined by the Facilities Manager, Meet and greet all visitors with a warm and professional welcome, Liaise closely with other departments Maintenance, Catering, HR and Marketing Events, ensuring accurate communication takes place, Catering- Order and maintain tea, coffee and dispensable for the client refreshment bar, Assist and support the Admin and Executive Assistant teams in liaising with executives, provide phone and diary cover during absence or meetings, Flexible - You may be asked for example to work in the post room or to assist with meeting room set-up, Time keeping - Be on time to start your shift/working day, Previous experience in leading/supervising a team, Experience of working with hotel/spa booking and scheduling software is desirable, Genuine interest in holistic spa philosophy, Committed, enthusiastic, organized and customer focused, Act as a first point of contact to welcome all visitors & staff on arrival & departure, informing all relevant staff members of their guests arrival, Receive & book all meeting room requests, ensuring any refreshments or equipment requirements are provided and to ensure the rooms in general are kept to a high standard at all times, Receive & sort all incoming mail & deliveries, swiftly notifying all relevant recipients / departments of their arrival, Ensuring all out-going mail is prepared and ready for collection by Royal Mail, FedEx & DHL each day by their respective deadlines, Book any courier requests as required from Head Office & across our London shops, ensuring swift & accurate tracking updates and completion check off, Assist and support with department requests such as training events & presentations, setting up spaces and any additional requirements as needed, Assist with our seasonal selling campaigns, overseeing service delivery of our external caterers, ordering supplies, and liaising regards menu choice and feedback, Carry out scheduled Health and Safety procedures including but not limited to, Record and process the weekly timesheets for the LHQ and CMDES department, Monitor the visitors book and to be aware of the locations of all visitors to the building from security and health & safety aspect, Keep records of all security passes and key fobs that have been issued and administer the key fob door entry system, 5 GCSEs, grade A-C, including English and Maths or equivalent qualifications, At least 3 years experience in Reception duties, including managing meeting room calendars and incoming and outgoing post, Confident managing high volumes of visitors and VIP guests, ensuring excellent service at all times, Maintains an effective operational flow by communicating patients status to appropriate team members and keeping patient apprised, Provides education as necessary to patient regarding test locations, patient portal use, and follow-up (non-clinical) actions, Respectfully but firmly requests co-pays and/or outstanding balance at time of check-in, Ensures cash control by collecting, processing and balancing funds in the practices designated system and documents properly per AHMG guideline, In the event a minor, aged 16 or older is selected for the position, their continued enrollment in high school, trade school or college constitutes equivalent, Answer and direct telephone calls received through main directory, Ensure that appearance and condition of main reception area is maintained, Coordinate messenger scheduled deliveries to and from reception desk, Experience managing / leading the front of house department within a hotel / health club setting, Proven experience managing, motivating and training team members, A passion for customer service and exceeding guests expectations, IT literate with experience of placing / receiving product orders, Acquisition and maintenance of our GUESTs, Meet and greet all GUESTs with a friendly and welcoming smile, Manage the main reception area at HMH headquarters in Boston, maintaining a warm and inviting environment for employees and visitors alike, Liaise with employees who are expecting visitors, Answer telephone calls to the Boston headquarters main line, directing callers courteously and effectively, Administrative and communications support for the HMH executive team and Corporate Affairs department as needed, with tasks that may include but are not limited to scheduling, event logistics, organizational tasks, writing, design and other activities, Friendly disposition with excellent communication skills, Deal with GUEST queries and requests and arrange assistance as necessary, Prepare GUEST folio and check GUEST out upon departure, Operate a switchboard and direct incoming calls, take and relay messages, execute wake-up calls, Will be required to take live booking enquiries and also follow through with the hotels reservation procedure, Complete various aspects of Front Office administration as directed.
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