viagogo charge for cancelling sale
Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. What are the viagogo Terms and Conditions? 2.5 Tax on Seller Proceeds. To be a member of this Site, You must agree to accept the terms in this Agreement. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 6.3 Allocation of Risk. I therefore would like 40 refunded to my account please. I asked for a complaints number or procedures Of which I was told "there is none just send an email from the website" 27th May 2017 - I emailed to ask about either a refund or access to new tickets if concert was relocated The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Viagogo complaint: 50 euro charge of cancelled ticket sale. I confirmed the sale and wanted to ship the tickets over. The ticket was sold as 150 capacity, 4.3 Sellers Shall Not Include Promotional Material with Tickets. This comment was posted by a verified customer. So thank you viagogo for your emotional and financial loss today, I will not be booking through yourselves ever again and will be sure to inform others of the appaulling service. I don't think you've got much to stand on here as you agreed to all of this as part of the service in trying to sell the tickets, I do think it's a little shady if they never told you how much the replacement cost fee would be prior to cancellation; Was there a warning prior to cancellation e.g. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. 2.6 Pricing Formats. How Is Technology Changing How We Treat avarey947? We expressly disclaim any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Viagogo. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. VIAGOGO scams their customers, DO NOT USE IT. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Please help! Additional information can be found in our FAQs and on the ticket details pages. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. To register, You must provide your real name, address, phone number, and email address. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. 3.3 Laws and Regulations. I'm from singapore and my number is +65 [protected]. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Jason Ridout, Listing number [protected] Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Copyright 2017 viagogo. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. You tried to sell the tickets, a buyer agreed to buy the tickets and then you pulled out "due to unforeseen circumstances"?? In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. The event itself is within days and yet I still don't have any updates on my ticket. Especially for a more obscure event where they dont have huge turnover of tickets. When We receive an offer by bank transfer, We will check to see if the bank account is valid. 6.4 Release. I was then told by six people, spanning Friday to Saturday (currently 18:53) that they were about to 'go live' and be able to be sold any minute. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. We do not control the information provided by other users which is made available through the Site. montgomery school calendar meny a. Can I buy tickets that are personalised with someone else's name on them? 7.5 Miscellaneous. Dear Justin, Unfortunately we have had to cancel your sale 9181945 of your Adele tickets. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. Why can't I see my order or sale in my account? by Ethan More 2 months ago. We may also first deduct any amount you owe us from any amount we owe you. The Seller is responsible for determining whether it/he/she is required to account for VAT on the sale of the ticket. 1.4 Modification. Including any such items constitutes a material breach of these terms and conditions. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. You and We are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. To register, You must provide your real name, address, phone number, and email address. Excessive pricing, bad communication & despicable customer service and still no tickets! I was very annoyed by this as there was no warning and to make the situation worse when we went to the concert on Monday the ticket office said they would refuse our tickets because you had sold them for an unacceptable amount and they should have been 30 which is what they were selling then for on the door. . I really hope I can get a speedy and suitable outcome as I feel this is not an acceptable outcome not being given this simple opportunity If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. 2.4 Listing. In this instance we will hold the sum of AUD133.20 from your future sales payments. 2.9 a) Exception to Sellers Obligation to Confirm. mrs browns boys show tickets - no tickets. Hello I am appalled by the lack of honesty, knowledge and training your staff showed. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 6.11 Permitted use. There is an even bigger emotional cost due to people with learning disabilities not understanding why they cannot go to a shoe that has been booked and paid for months in advance and to top it off they are going thro a bereavement of a close family member just last week. Venue : Singapore Indoor Stadium on Saturday 17 June 2017 @ 1700, bought the tickets at $50.55 usd. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. Its not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. . 2.10 Seller's Confirmation. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Sellers: once your tickets have sold, viagogo charges a service fee. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. 2.10 Collecting Payment. Please wait for me to edit this post before posting please false representation/ unethical behaviour. 2.4 Listing. 6.7 Third Party Information. 6.8 All Sales are Final. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Their reply was that it is to gurantee the tickets are valid and the buyer is not denied entry on the day of event. 6.7 Third Party Information. Copyright (c) 2006-2023, viagogo AG. As I do not buy concert tickets that often I had no idea this was a scam, payed for tickets was told would receive no later than 3 days before event had to send 4 emails only got a reply from 1, finally found your phone number on the day before concert and called then to be told don't worry? 2.14 Ticket Information. You also warrant that you own the tickets and are authorised to transfer or resell the tickets. the price it is sold for on the primary market). This was a completely missold ticket at a great expense. I just bought tickets (15th June 2017) for Cat Stevens in Auckland with Viagogo. You acknowledge and agree that (i) our patents, trade marks, trade names, service marks, copyrights and other intellectual property (collectively, "Intellectual Property") is and shall remain our sole property, and (ii) nothing in this agreement shall confer in You any right of ownership or license rights in our Intellectual Property. Invalid tickets are defined as anything where buyers are refused entry. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Should I actually pay for this? I don't know if I need to talk. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. It depends what the tickets are for and whether 50 per ticket is feasible. We will also add VAT on our fees as applicable. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Our street address is 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. Cheers. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. 4.1 Double Posting and Removal of Tickets. Email [protected]@gmail.com Despite numerous unhelpful telephone calls one suggested we went to the 25/6/17 date. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. To post a ticket for sale on viagogo You must first register with the Site. You will need a username and password to access the Site and use the Services. My parents went as a birthday present to find it outdoor in a field not in the castle with a crowd of 2000. Can I pick up my tickets instead of having them shipped? 2.3 Username and Password. Today I got a notification from my CC that Viagogo just charged me $197 for the cancellation of sales. 1.1 Introduction. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Due to the change in venue which is completely understandable, It feels to me I wasn't offered / or giving adequate advice support to get my tickets amended to attend the new venue. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. 6.3 Allocation of Risk. Seriously people need to take responsibility for themselves. Roberta 7252728292 on 18 August 2022 about Viagogo in category Entertainment Company. 7.2 Copyright. Then I will be on the losing end of having the tickets nullified and not getting any payment whereas the buyer will get a refund. Copyright (c) 2006-2023, viagogo AG. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo.
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